FAQs

Here you will find the most frequently asked questions and their answers in categories.

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  • Questions about our products:
  • Questions about ordering:
  • Questions about the Manufacturing phase:
  • Information for clubs and corporate customers:
  • Questions about Exchange and Return policy:

Need Help?

If you have a specific request, you can contact with us or get help from live support.

If we aren’t available on live support, fill the form on the contact page and we will get back to you within 8 hours!

Questions about our products:

Product sizes vary according to the product collections. For example, although the size of a jersey in the football collection and a t-shirt in the cycling collection are the same, their dimensions could be different. Please check out the size chart on the product details page to make sure that you choose the correct size for you. Or, you may measure the dimensions of a jersey that fits you perfectly and order using these dimensions.

1001 Jersey is a global jersey manufacturer company selling to all European countries since 2010. In our products, we use breathable, antibacterial, high-touch (softness), suitable for printing fabrics that comply with European standards. All products manufactured in our factory are prepared for shipping and packaging after being meticulously checked by our quality control unit following the ironing stage.

Yes, in addition to men's and women's, we also have children’s products -both for boys and girls- in all our collections. Please check out the size chart on the product details page. For choosing the right size, you may measure the dimensions of a product in your home and compare it with the size chart of the product you want to order.

We use the sublimation printing method in our products. Sublimation printing is known to be a durable printing method that allows very vivid patterns. Printing is made before cutting the fabric. Sublimation printing makes sure that the paint penetrates into the micro-holes of the fabric and does not prevent the breathability of the fabric. Sublimation printing also offers high durability since it is not hard and brittle. Colors do not fade even after 100 washes when washed according to instructions.

All jersey products on our website are manufactured by European standards using certified dyes that are harmless to human health with the latest technology Mimaki & Epson printing machines and devices.

Questions about ordering:

After ordering, our expert graphic designers control your order, and manufacturing is then started. If there is any problem with your design or a need for notification, your order will send back to you for your confirmation. The average manufacturing duration is 7 business days according to your final confirmation. After the products are manufactured, they are shipped typically in 4 business days. Depending on the number of orders and holiday periods, you receive your order in typically 2 weeks.

If you have any saved designs, you can choose them on your profile page after signing into your account and order them again. Please contact us if you have any further questions.

Currently, we offer free shipping to all European countries, Switzerland, UK, and USA. We constantly expand our shipping network. If you could not find your country on the order page, contact our customer representatives.

We offer free shipping on all orders. That is, you pay no charge for receiving your order. All customs and tax procedures are handled by our company.

Unfortunately, the manufacturing of your order starts automatically after the control and confirmation of your order. Size, design, or any other changes are not possible after the manufacturing started since custom manufacturing is carried out only for you.

We are proud to be the fastest jersey manufacturer on the market with an average lead time of 14 days. However, since we offer only custom manufactured products, we do not have a fast-shipping option.

We do not have any minimum order limit so that everyone –either amateur or professional– can use our products. You can place an order even for just one product. However, if you order as a team, you can benefit from some special discounts.

1001 Jersey offers widely-used safe payment methods. Depending on your region, some payment options are Paypal, Sofort, Giropay, FastPay, and 2Checkout.

Since our products are custom manufactured and cannot be sold to other customers, you cannot return our products. However, if you think that your products are faulty, you can contact our customer representatives.

To make such procedures easier and eliminate any mistakes, we digitalized this process. You can design jerseys for your team using our 3D design tool. Then you choose sizes and enter corresponding names that should be placed on the jerseys. After checking your final designs, you can place your order. Please contact us for more details.

Questions about the Manufacturing phase:

Traditionally, jerseys are produced using flock printing. However, designing is very limited in flock printing. Flock printing allows only printing of names or simple shapes using only certain colors. On the other hand, we use the sublimation printing method. Color transfer made with sublimation printing penetrates into the fabric, thus allowing durable and vivid designs.

Of course, no. Printing is included in the product prices. When you place your custom design using our 3D design at no extra charge. Taxes, custom printing, and shipping are included in our prices.

In short, sublimation printing is a method that refers to the transfer of digital design on a specially produced medium with sublimation textile dyes under high temperatures. We manufacture jerseys with sublimation printing which is the cutting-edge printing technology that allows durable designs with vivid colors, using the latest technology precise MIMAKI & EPSON printing and press machines. Cutting is made after printing using camera-equipped automatic laser cutting machines.

Of course, no. On the contrary, sublimation printing allows penetration of dyes into the micro-holes of the fabric and supports the breathability of the fabric. Sublimation printing is very durable since it is not hard and brittle. Currently, the well-known leading sports clubs use jerseys manufactured with sublimation printing.

We use breathable, antibacterial and high-touch (softness fabrics suitable for printing and comply with European standards. All jersey products on our website are manufactured using certified dyes that are harmless to health with the latest technology Mimaki & Epson printing machines and devices. Our products are prepared for shipping after being meticulously checked by our quality control unit following the ironing.

Information for clubs and corporate customers:

Our website offers automatic discounts depending on the order amount. Without any condition, all our customers can benefit from our “Buy more & Pay less” principle. If you want to place a wholesale corporate order other than currently available amounts, please contact us 7/24 through our communication channels. You can place a corporate order with the help of your personal customer representative.

For all orders -either corporate or retail- invoicing is done through 1001 JERSEY Limited company registered in UK.

For orders placed on our website, no additional fee is charged.

Of course, using our latest-technology printing line we can print vivid colors 85% close to its original Pantone colors. However, a color tone can vary up to 20% depending on the printing medium such as paper, fabric, metal, etc. If you have a color that should be precisely printed, please contact us and send its PANTONE C codes after you place your order.

1001 Group Ltd. Şti. is a global textile manufacturing company founded in 2010 in Turkey. Our European operations are carried out via 1001 Jersey Limited founded in 2022 in England. Currently, 1001 Jersey continues its activities in Europe through England and Germany offices. Our manufacturing facility is located in Turkey. As of 2022, 1001 Group has 110+ employees.

Questions about Exchange and Return policy:

Customer satisfaction is our top priority. Unfortunately, cancellation of an order is not possible except for our malfunctions. This is because we produce custom products that cannot be sold to other customers. However, if you think that your products are faulty, you can contact our customer representatives.

Firstly, in order to avoid such a problem, check the size chart on the product details page before ordering. Or, you can measure a product of your that fits you and use these dimensions on the size chart for ordering the correct size. Customer satisfaction is our top priority. However, we are not accepting returns or size exchanges. Because at 1001 JERSEY, we manufacture completely custom jerseys. We cannot sell the same product to another customer after a return.

To avoid such a problem, we created a 3D design tool. You can check all details of your design before ordering. Customer satisfaction is our top priority. However, we are not accepting returns for orders placed on our website since these are custom manufactured products. If you think that your products are faulty, you can contact 1001 Jersey customer service via our communication channels.

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